Shipping policy

Processing & Shipping Times

All GUY Outfitters products are made to order through our print-on-demand production partners. This allows us to offer a much larger variety of unique designs, including many designs inspired by customer requests, without limiting our collection to pre-stocked inventory.

  • Please allow approximately 5–7 business days for your order to be produced, processed, and prepared for shipment.
  • Most standard orders arrive within 8–12 business days after shipping.
  • Products labeled “EXPRESS” have an estimated delivery time of 2–5 business days after shipping.
  • Many of our products are produced and shipped directly from our overseas production facilities, which allows us to maintain our wide selection of designs.
  • Business days do not include weekends or major holidays.

Processing and delivery times are estimates and may occasionally be affected by carrier delays, customs, severe weather, holidays, or unusually high order volume.

Order Confirmation & Tracking

You will receive an order confirmation email shortly after placing your order.

Because every item is made to order, please allow approximately 5–7 business days for production and processing before tracking information becomes available.

Once your order has shipped, you will receive a separate shipping confirmation email with your tracking number.

Multiple Shipments

Some orders may be shipped in multiple packages depending on the products ordered and the fulfillment location. If this occurs, you may receive separate tracking numbers and packages may arrive on different days.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@guyoutfitters.com. We cannot guarantee that an address can be changed once an order has entered production or been shipped.

GUY Outfitters is not responsible for orders delivered to an incorrectly entered address.

Lost, Stolen, or Missing Packages

If your tracking information shows your package as delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier.

If your package still cannot be located, contact us at support@guyoutfitters.com and we will assist you in determining the appropriate next steps.

GUY Outfitters is not responsible for packages that are lost or stolen after confirmed delivery to the address provided at checkout.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are outside of GUY Outfitters' direct control. Carrier delays do not automatically qualify an order for cancellation or refund.